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	Building Shared Understanding of Wicked Problems

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“I was put on a project for two days very recently where I helped lead a 2 day client engagement with a colleague that hadn't had much experience running such sessions. At the end of the 2 day requirements gathering sessions the client commented on how impressed he was with the use of the collaborative display and how logical and easy the whole process was. When my colleague presented our proposed plan and approach some weeks later, the client once again reiterated his praise for the session and how open and collaborative it was. Dialogue Mapping™ keeps winning for me the more and more that I use it.” Andrew Jolly IT Consultant

"Just a quick note to say again that this was one of the best short courses I've attended. Ultimately, I believe it will have the greatest impact on the way I work of any single course I've taken." Charles V. Dunton LaRC Navigation Center

"Dialogue Mapping™ makes an important, simple point. To take action in organizations one must establish shared understanding among the affected parties. I've been in meeting after meeting where that doesn't happen and decisions lag. I've used Dialogue Mapping™ and gotten closure in a single session, because everybody affected could 'see' the main options and the most powerful case for and against. It's a major advance in making powerful decisions that stick."    Mike Hertel, Director  Environmental Affairs Southern California Edison

"Thanks! Jeff, I did Dialogue Mapping™ for our unit council meeting [staff nurse shared governance group] in our ER at UPenn. ER nurses are a very, very tough crowd [very concrete thinkers]. I had one who really resisted at first. However, overall, it went over really, really well. It was a 2 hour meeting and even the cynics were glued to the map by the end [e.g. "could we go back to that other part of the map where we were talking about......" wow!!!] . I have to admit that I was somewhat surprised with the success that the mapping had with this particular audience." PhD student in clinical nursing Drexel University

"Thank you for your wonderful workshop at National Defense University. The session was interesting, engaging, and powerful for the participants from the Information Resources Management College." Elizabeth McDaniel Dean, Faculty & Academic Programs  National Defense University

"Jeff clearly knows his stuff and has a passion for Dialogue Mapping™ that is infectious. The two day workshop has a good balance between theory and practice. The experiences provided in the workshop provide you with the experience and confidence to use the technique back out in the real world." Don Cox Klein Associates

"Your seminar was extremely helpful to each of us, and I know we'll be discussing it as a management team and strategizing how best to use the dialog mapping techniques to help us in the future. Your energy, experience, and wisdom went a long way in making the day a terrific one!" FAA Manager

"I wanted to let you know I really enjoyed your talk. I will definitely be going through the rest of your handout & the slides you will be posting. Your presentation was the most valuable talk of the whole conference for me!" Participant at SEPG Tutorial