Building Shared Understanding of Wicked Problems



Program Syllabus
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Dialogue Mapping™ Certification Program


Program Syllabus 
Between the Issue Mapping Courses, our Dialogue Mapping™ Workshop and each participant’s individual studies and projects, our Certification Program covers the following topics:
Collaborative Display and Facilitation 
designing collaborative sessions
introducing dialogue mapping to a group
the delicate art of map validation
co-facilitation with mapper and facilitator
creating relationship, integrity, shared understanding and memory
map management
convergence and decision making
attribution
dialogue mapping at a distance
Compendium and Technology 
turning maps into report documents
sharing maps with clients
asynchronous Compendium interaction
tagging
staying organized during extended sessions
IBIS and Argumentation 
elements of IBIS fluency
hearing hidden questions
question and idea status
the logic of options
History and Theory 
argumentation principles and history
the legacy of Horst Rittel
forms of shared display
how to identify a Wicked Problem
non-linear problem solving and how to support it
Research Project 
The topic of the research project will be agreed upon by the participant and Dr. Conklin & staff. The purpose of the research project is to provide the participant with a strong foundation for life-long learning and development of their craft. The project will require at least eight hours of research and writing.
Facilitation Project 
Each participant will work with one or more client organizations to facilitate a real working group session using dialogue mapping, either as a volunteer or as a paid facilitator. The engagement may include contracting with the client, interviews, session design, facilitation, and preparation of a session notes document, most of which will be done using Compendium. Participants will log their time and write a report on what they did and what they learned.

For questions about this program, please e-mail . We will respond to you promptly!

                                                                                                                                                                                                                                                                                                           
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